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Office Administrator

Office Administrator

Non-Profit and Social Services
Office Administrator  (full-time, hourly)
 
The Office Administrator is the first point of contact with clients, volunteers, donors and community partners of the Wesley Mission Center (WMC). This role is responsible for ensuring all who call or visit the mission center are greeted warmly, professionally, and receive the information requested in a prompt and professional manner. This position contributes to meeting increased donor, program participant and volunteer satisfaction.
 
This position reports to the Director of Finance & Administration with office hours 8:00 am to 4:30 pm (with a 30 minute lunch break) and other events as assigned.  With permission of Supervisor, this position may flex to provide additional time for lunch.
 
Job Responsibilities:
The following is a list of related job tasks; however others may be assigned as required:
 
Reception   (60%)
·       Greet all visitors with professionalism and a sense of hospitality
·       Answer inbound calls and direct to appropriate staff (primary)
·       Maintain organized and welcoming reception area
·       Serve as the mission center’s first point of contact for client inquiries and appointments by phone and walk-in
·       Provide accurate, detailed information to all phone inquiries pertaining to the mission center’s services and schedules
·       Liaise with all staff to maintain smooth and timely communication for all special visitors
·       Provide appropriate material to clients prior to appointment, as necessary
·       Facilitate phone donations accurately and professionally
·       Assist Food Pantry Coordinator with Food Market clients
 
Administration   (30%)
  • Check and process mail, support Finance with outbound mail
  • Maintain confidentiality of all client and donor information
  • Work with Empowerment Coaches to schedule initial client appointments and update calendars accordingly
  • Coordinate, book, and set up meeting rooms, truck, and van for internal and external requests
  • Support Directors with administrative requests such as photocopying and mailings
  • Support Directors with other special projects as available
 
Office Management   (10%)
  • Manage supply inventory
  • Order office supplies
  • Make tech support calls for office equipment when issues arise, including but not limited to: telephones, Internet, network and photocopier
  • Manage kitchen supplies
  • Trouble shooting computer, copier, and system problems
 
The Office Administrator should ideally possess the following qualifications and personal attributes:
 
Education and Experience
  • High school diploma
  • 5+ years’ experience as a receptionist or in administrative assistant role
  • Knowledge of administrative and clerical procedures
  • Experience with Microsoft Office
  • Knowledge of customer service principles and practices
 
Key Competencies
  • Strong interest in serving community members
  • Sensitive to the needs and context of clients in crisis  
  • Strong customer service orientation 
  • English proficient
  • Strong verbal and written communication skills
  • Professional personal presentation    
  • Self-motivated
  • Conversational Spanish proficiency a strong asset
 
Budgeted compensation, subject to change based upon qualifications is $13 per hour
 
Benefits include health insurance, vacation, holidays, and personal days
 
Interested applicants please email cover letter and resume to: HR@wesleymissioncenter.org
 Applications will be accepted until March 13, or until position is filled.
 
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